Politique de remboursement

Return Policy

At Tackle Depot, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns & Warranty: Motors, Propellers, and Attached Parts

Factory Defect Only: Due to the precise nature and operational risks associated with specialized hardware, motors, propellers, and any attached mechanical or electronic parts are eligible for return strictly in cases of verified factory defects.

Policy Guidelines

Defect Verification: To initiate a return, you must notify our support team within [14 days] of delivery. You may be requested to provide photos, videos, or detailed descriptions of the defect before a Return Merchandise Authorization (RMA) is issued.

Non-Defective Exclusions: We cannot accept returns, issue refunds, or offer exchanges for motors, props, or attached parts due to:

  • Normal wear and tear
  • Damage resulting from crashes, improper installation, or misuse
  • Incompatibility or buyer's remorse

Shipping Costs: If a factory defect is confirmed upon inspection, we will issue a replacement or full refund, including return shipping costs. If an item returned under a defect claim is found to be undamaged or damaged by user error, the customer will be responsible for return shipping costs.

Returns

  • Items may be returned within 14 days of delivery in new, unused condition and in their original packaging.
  • You must provide proof of purchase (a receipt or order confirmation) for all returns.
  • The buyer will pay the return shipping, and depending on the reason for the return, could be reimbursed by Tackle Depot.

Restocking Fee

  • For returns that do not fall into the defective or damaged category, a 15% restocking fee will apply.

Refunds

  • Refunds will be processed once the returned item has been received and inspected.
  • We’ll issue refunds to your original payment method. Shipping costs are not refundable.
  • Please allow 3 to 7 business days for the funds to reach your account.

Exclusions

  • Used, damaged, or opened items that are not due to our error cannot be returned.
  • Clearance, final sale, or special-order items are not eligible for return.

How to Start a Return

To initiate a return, please contact our customer support team at 1 (800) 990-8770 or customerservice@tackledepot.ca with your order number and details. We will provide you with instructions on how to return your item.

Additional non-returnable items: 

Gift cards

Return Address

Tackle Depot
6833 Highway 62 North
Belleville ON. Canada
K8N 4Z5