Tackle Depot Shipping Policy

Important notice 2024-11-20: Due to the current Canada Post strike, we have temporarily increased our Flat-Rate shipping to $30 for orders under $139.99. If your order becomes delayed, a member of our team will contact you. Orders that qualify for Free Shipping Over $139.99 shipping to rural areas may also be affected, and a member of our team will contact you.

We are not responsible for lost or stolen packages in the possession of the shipping company or customer.

Orders containing items exclusively from Warehouse A and are in stock are guaranteed to ship within 1-2 business days. Any products in stock from Warehouses B and C are guaranteed to ship within the specified time located next to the inventory levels in the product pages.

To ensure fast order times, if items are delayed or unavailable 5 business days after you have placed your order, we will attempt to contact you. If unsuccessful, we will assume you want us to ship your order as complete as possible and refund you for the unavailable products.

If you have qualified for flat rate or free shipping and we are unable to fill your order completely, we will honour the free shipping.

Shipping

All orders to CA and Continental US are shipped using ground services. If you need an order expedited, please contact us directly by email at customerservice@tackledepot.ca or by phone at 1 (800) 990-8770.

Shipping Exceptions

Due to dimension and weight limitations assessed by our shipping provider, orders made with an extraordinary amount of weight, height or sizes may be subject to an additional freight charge. These items range from Casting/Spinning Rods, Combos, Ice Rods, Trolling Motors / Accessories and Ice Augers to Ice Shelters / Accessories. These items may be excluded from Free Shipping offers.

Canada Shipping Details

• Rates provided by the best-priced Canadian carrier
• Offer valid in Canada Only. Province restrictions apply
• Does not include Saturday or Sunday delivery
• All orders requiring more than one package may incur an additional shipping cost per package.
• Offer not retroactive on prior purchases.

The Continental United States of American Shipping Details

• Rates provided by the best-priced American carrier.
• Offer valid in the Continental US Only (Excludes Alaska, Hawaii, US Territories). State restrictions apply.
• Does not include Saturday or Sunday delivery
• All orders requiring more than one package may incur an additional shipping cost per package.
• Offer not retroactive on prior purchases.

Disclaimer: Shipping to Yukon, Northwest Territories, Nunavut, Alaska, Hawaii, US Territories and APO/FPO subject to increase shipping costs or cancellation. Tackle Depot reserves the right to cancel any shipment and provide a full refund. 

Returns

Only accepted up to 14 days after receiving your product.

If you would like to exchange or return an item, please contact us directly by email at customerservice@tackledepot.ca or by phone at 1 (800) 990-8770.

Tackle Depot will not accept items that have been used, worn, washed or abused. Please use the original packaging that the items were shipped in to return them.

Before calling to check the status of your return, please allow seven working days for your package to be returned. The buyer will pay the return shipping, and depending on the reason for return will be reimbursed by Tackle Depot.

Fishing Electronics Return Policy

For returns that do not fall under the category of defective or damaged items, a 15% restocking fee will be applied. This fee helps cover the costs of processing and restocking the returned item.